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Press Release – October, 2024 – Paris, France
Actility, the world leader in industrial-grade LPWAN (Low-Power Wide-Area Networks) connectivity, is offering a seamless transition for Cisco LoRaWAN® customers following Cisco’s recent announcement to discontinue its LoRaWAN® products by 2026.
Cisco has issued an End-of-Life (EoL) bulletin for their LoRaWAN® gateways, the IXM stand-alone gateway as well as LoRaWAN PIM cards. The end of sales is effective immediately and the end of support is planned for 2026. This EoL notice also impacts license renewals and capacity expansions for the ThingPark platforms sold by Cisco through our SolutionPlus partnership.
To avoid service interruptions, Cisco LoRaWAN customers and distributors are encouraged to transition to direct Actility support for continued network operations and license renewals. This transition will be completely seamless: Actility is a long-standing Cisco SolutionPlus partner, and both the IXM stand-alone gateway and IR11xx LoRaWAN® Pluggable Interface Modules (PIM P-LPWA-800 and PIM P-LPWA-900) are already managed by the secure LoRaWAN agent for IoS XE provided and maintained by Actility, and fully integrated to the LPWAN network’s VPN and PKI. During this transition, we advise Cisco customers to not enable the open source “packet forwarder” or “LoRa Basic Station” agents as these are provided ‘as is’ and have not been independently security audited.
Actility’s ThingPark platforms power the majority of large public LoRaWAN® networks worldwide and thousands of private networks and continue to be fully supported, the only change for Cisco customers is that yearly licenses will now need to be purchased from Actility to ensure uninterrupted network operations.
Customers using Cisco IXM or IR11xx PIM LoRaWAN® cards can confidently transition to Actility for ongoing support of their LoRAWAN® network. Actility’s ThingPark platforms are hardware agnostic, and integrates seamlessly with all leading LoRaWAN® gateways in the market. This allows Cisco customers to expand their networks with the LoRaWAN® gateways of their choice, while retaining the familiar, field-proven ThingPark user interfaces and APIs—already well-known to network operations engineers. You can order your new Gateways directly from Actility. We offer access to the top marketplace brands. Through Actility, your Gateway will be pre-configured, and you will benefit from having a single point of support for both hardware and software issues.
Actility is dedicated to helping Cisco LoRaWAN® customers maintain operational excellence through reliable, fully supported and secure solutions. With over a decade of expertise in LPWAN and LoRaWAN®, Actility is a trusted partner for industrial-grade IoT solutions, offering:
Cisco has partnered with Actility to ensure that the transition is as smooth as possible. Customers transitioning to Actility’s direct support will benefit from:
A Secure and Future Proof solution: Expand and transition your network using LoRaWAN® gateways from any of the leading brands in the market, while maintaining carrier-grade security through the LRR agent. Additionally, you’ll benefit from unified user interfaces, management tools, and APIs—ensuring consistent and efficient network operations across your infrastructure.
Current ThingPark Enterprise (TPE) Customers
Customers who are already using Actility’s ThingPark Enterprise (TPE) platform for their LoRaWAN® Network Server operations will experience no change in service. Actility will continue to provide robust support and updates, ensuring smooth operations.
They can continue to access the support portal using your existing credentials at: https://support.actility.com/portal/en/signin
Cisco Customers Using BasicStation or PacketForwarder
For customers using the open-source Basic Station or Packet Forwarder applications on Cisco devices, Cisco has announced it will no longer maintain this code. Actility encourages these customers to transition to the LRR packet forwarder for more reliable and secure network management.
To initiate the transition, please reach out to Actility at https://forms.office.com/e/zjzZGhY40i
Customers are encouraged to provide their account details and, if applicable, their ThingPark installation ID for on-premises deployments.
Actility is committed to making this transition smooth and ensuring that Cisco LoRaWAN® customers continue to benefit from world-class LoRaWAN® services.
For customers using ThingPark Community or running evaluation licenses, Actility offers comprehensive support for transitioning to a commercial service plan that guarantees uninterrupted network operations.
Cisco Distributors
If you are a Cisco distributor with LoRaWAN® customers, contact Actility at https://forms.office.com/e/zjzZGhY40i to become an authorized distributor of ThingPark Enterprise and ThingPark Wireless license renewals. This ensures that your customers receive the necessary support and license continuity without disruptions.
Actility recognizes the impact of this end-of-life announcement and is fully committed to supporting Cisco’s LoRaWAN® customers throughout the transition. Our sales and support teams are here to ensure the smooth continuation of your services and help plan for future network expansions. If needed, we can also recommend replacement products that match or exceed the quality, security, and features of the discontinued Cisco gateways.
For further details or to initiate the transition, please reach out to Actility at https://forms.office.com/e/zjzZGhY40i
Actility, one of the co-inventors of LoRaWAN® technology and a founding member of the LoRa Alliance, is the leader in industrial-grade low-power wide-area network (LPWAN) connectivity and IoT tracking solutions. Actility’s ThingPark™ platform, which supports multi-radio connectivity (LoRaWAN®, NB-IoT, LTE-M), powers the majority of public networks and numerous private and enterprise networks worldwide. Through its subsidiary Abeeway, Actility offers patented ultra-low power, multi-radio trackers and comprehensive indoor and outdoor geolocation services. Additionally, the ThingPark Market boast the largest catalog of LoRaWAN® devices, gateways, and solutions available.
Learn more about the LoRaWAN technology by downloading the Actility “What is LoRaWAN” white paper
